Jobs
Interested in working with Teresa? These are the available positions on the Product Development Team at T-Mobile.
If you’re interested in any of the positions listed below, please contact Serena Dislers. To prevent spammers from abusing Serena’s e-mail address, I’ve added the words DELETE THIS to either side of the “@” symbol. Please remove them before sending the e-mail.
Product Manager, My Faves – Product Development
T-Mobile’s Product Development team is looking for a self-driven strategic thinker to join our My Faves Product Management team. My Faves is the innovative and proprietary T-Mobile user experience for connecting to the people who matter most. As a member of the product development team, you will work with subject matter experts from across our Marketing, Product Development and Engineering departments, as well as outside partners to develop and drive our user experience requirements while continuing to create unique value for T-Mobile.
The ideal candidate should have the ability to leverage a variety of voice and data technology products to solve real customer problems in an easy to use and broadly accessible way that drives mass adoption and supports the T-Mobile brand promise of enriching personal relationships. S/he will be the primary advocate of customer experience and define ways to surprise and delight our customers. A successful candidate will have previous experience managing customer-facing products or services, and have a passion for social communications and community.
Primary Duties and Responsibilities
- Effectively communicate desired consumer experiences through various media (presentations, customer requirements documentation, demonstrations)
- Use research driven insights and analytics to develop and drive consumer-focused products and services.
- Manage commercial product lifecycle to support driving customer revenue, retention, and profitability.
- Responsible for understanding the T-Mobile product strategy, state of the industry; current product requirements and market trends, and for developing a product roadmap.
- Solicit and evaluate ideas and suggestions for new products. Participate in and drive customer research, monitor competitive landscape, develop competitive strategies, and analyze new business opportunities. Insure that innovative development efforts are focused in areas most beneficial and useful to customers.
- Develop strategic business cases for new product initiatives. Provide make/buy/partner recommendations if appropriate.
- Assist in the development of marketing collateral with the segment and marketing communications teams
- Maintain/update marketing collateral to reflect product enhancements
- Contribute to product training curriculum.
- Work with our Consumer Insights, Creation Center, Segment Marketing, and Business Development teams to study industry and consumer information and synthesize it into a 2-4 year product vision and roadmap.
- Partner with Creation Center on projects and manage the hand-off to product development for delivery.
- Propose product and service opportunities to Product Management teams, and effectively partner to ensure continuous innovation
- Engage with our Business Development and T-Ventures teams to identify innovative solutions and promising partnerships for T-Mobile Product Development.
- Collaborate with T-Mobile International on product strategy, and align vision on product/service roadmaps
- Ensure that the voice of our customers (represented through customer care and sales) is represented in our product roadmaps
- Work with marketing to study our customer segments and discover opportunities for new or underserved segments
- Understand and continuously study the marketplace to discover long-term trends that may become relevant to our future
- Establish a network of relationships with companies in areas related to our customers and products to share our experiences and knowledge
- As needed prepare position papers, and conduct formal and informal discovery sessions
Qualifications
- Previous experience in consumer based Product Management, Marketing, or Development, in a technology based company required
- Strong bias towards creative thinking and relentless discovery – curiosity is a plus
- Show ability to achieve objectives and deliver results on multiple projects – multi-tasking required
- Demonstrate strategic thinking and analysis – able to think big, but act tactically and quickly
- Previous track record of leading cross-functional teams required – builds trust and creates open discussion
- Demonstrated success in using customer-focused research to drive product innovation and satisfaction
- Has a track record of excellent written and verbal communication
Education and Experience
- 5+ years of experience in either Marketing, Product Development, or similar consulting experience required
- 5+ years of experience in consumer electronics and/or software industry required
- MBA or advanced degree in product design preferred, bachelors degree required
Director, Product Management, Groups
Our Product Development Team is looking for a Director, Product Management, Groups, in our Connected Life group.
As Director, Product Management, Groups, you own the vision and strategy for T-Mobile’s group communication products. You will define the customer experience for services that bring people together by creating high value consumer services that enable real time sharing and group interactions. This include defining the future path for T-Mobile’s iconic My Faves application. S/he will also drive an overall product strategy that innovates and defines the user experience for new consumer services such as roadmap multi-party voice connections, shared family forums, mobile community. The role requires leadership, business acumen, organizational skills, flexibility, problem solving and strong product management experience in social media/ social networking. The core of the T-Mobile brand is about connecting our customers to the people who matter most. Consequently, the Director, Product Management, Groups will be responsible for defining and creating experiences for groups, especially families, that enhance personal relationships and enrich all forms of group communications.
Leveraging your deep passion for customer-driven innovation, you will be a passionate advocate for the creation of innovative user experiences that delight consumers and will work closely with other product development leads to direct and manage our hardware and software partners, design team and application partners. You will also partner cross-functionally with key stakeholders including marketing, business development, content services, customer care, sales and business operations.
The successful candidate is a relentless advocate for the customer. S/he will have a passion for and experience with new consumer-focused product development, enjoy big challenges and can effectively communicate a vision for a revolutionary new mobile experience. S/he should also be a proven team-player who will be able to build and sustain support for this initiative across a number of different groups within T-Mobile.
Primary Duties and Responsibilities
- Set T-Mobile’s product and business strategy to drive consumer value through MyFaves evolution
- Define the user experience for how T-Mobile customers can seamlessly connect to those who matter most through group communications (voice and data) and social media
- Create and own the roadmap for T-Mobile’s unique brand franchise My Faves
- Identify and build productive relationships with target partners
- Drive customer-focused innovation and support front line employee objectives by using T-Mobile resources in Segment Marketing, Consumer Insights, the Creation Center, Sales and Care to understand current and future customer needs and use cases
- Team with product develop partners to effectively manage stakeholder interests while always keeping customer experience a top priority
- Work with marketing and others in product development to create clear, compelling user requirements
- Partner with product design and planning to create a signature T-Mobile experience that leverages presence and location
- Enhance and evolve T-Mobile’s “Stick Together” value proposition through inspirational leadership that drives creative execution of high value solutions for targeted customer segments
Education and Experience
- Minimum 8 years in product management and 5 years managing product managers
- Demonstrated success in using customer-focused research to drive product innovation and satisfaction
- Ability to partner effectively internally in order to create wins for both the company and the customer
- Experience with community, social networking, or brands that drove frothing, loyal customers desired
- Experience writing MRD requirements.
- Demonstrated experience in gathering design requirements into a product vision
- Previous consumer experience required
- Familiarity with mobile data services preferred
- Demonstrated ability to create and leverage customer use cases in design process
- Proven track record of delivering against business objectives
- Excellent communication skills required – written, verbal – and strong user of MS Office – able to create own PPTs, and lead creation of product definition documents and business cases
- MBA or equivalent experience required
Senior Product Manager, Location and Availability Services
Our Product Development Team is looking for a Senior Product Manager, Location and Availability Services on our Connected Life group.
As Senior Product Manager, you own the vision and strategy for T-Mobile’s presence and location-based services product roadmap. You will define the customer experience for services that bring people together by creating high value consumer services that leverage powerful SIP and GPS capabilities now penetrating consumer mobile devices. This includes driving an overall product strategy that innovates and defines the user experience for new consumer services such as geo-tagging, location-based social connections and user-defined location sharing. While GPS enables traffic and navigation services, the core of the T-Mobile brand is about connecting our customers to the people who matter most. Consequently, the Senior Product Manager will be responsible for defining and creating experiences that enhance personal relationships and enrich all forms of personal communications, while also contributing to the value proposition of our core brand franchise, My Faves.
Leveraging your deep passion for customer-driven innovation, you will be a passionate advocate for the creation of innovative user experiences that delight consumers and will work closely with other product development leads to direct and manage our hardware and software partners, design team and application partners. You will also partner cross-functionally with key stakeholders including marketing, business development, content services, customer care, sales and business operations.
The successful candidate is a relentless advocate for the customer. S/he will have a passion for and experience with new consumer-focused product development, enjoy big challenges and can effectively communicate a vision for a revolutionary new mobile experience. S/he should also be a proven team-player who will be able to build and sustain support for this initiative across a number of different groups within T-Mobile.
Primary Duties and Responsibilities
- Set T-Mobile’s product and business strategy to drive consumer value through geo-based services.
- Define the user experience for how T-Mobile customers can seamlessly connect to those who matter most by sharing location information and enhancing communication with geo-enriched content
- Create and own the roadmap for T-Mobile’s unique brand of location based services
- Identify and build productive relationships with target partners
- Drive customer-focused innovation and support front line employee objectives by using T-Mobile resources in Segment Marketing, Consumer Insights, the Creation Center, Sales and Care to understand current and future customer needs and use cases
- Team with product develop partners to effectively manage stakeholder interests while always keeping customer experience a top priority
- Work with marketing and others in product development to create clear, compelling user requirements
- Partner with product design and planning to create a signature T-Mobile experience that leverages presence and location
- Enhance and evolve T-Mobile’s “Stick Together” value proposition through inspirational leadership that drives creative execution of high value solutions for targeted customer segments
Education and Experience
- Minimum 5-8 years in product management and 3-5 years managing product managers
- Demonstrated success in using customer-focused research to drive product innovation and satisfaction
- Ability to partner effectively internally in order to create wins for both the company and the customer
- Experience with community, social networking, or brands that drove frothing, loyal customers desired
- Experience writing MRD requirements.
- Demonstrated experience in gathering design requirements into a product vision
- Previous consumer experience required
- Familiarity with mobile data services preferred
- Demonstrated ability to create and leverage customer use cases in design process
- Proven track record of delivering against business objectives
- Excellent communication skills required – written, verbal – and strong user of MS Office – able to create own PPTs, and lead creation of
- product definition documents and business cases
- MBA or equivalent experience required
About T-Mobile
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking – not to mention a fun and business casual work environment.
About TeresaCentric
This blog is the personal property of Teresa Valdez Klein, a Product Planner with T-Mobile’s Product Development team. Any opinions posted on this blog reflect those of their authors and not of T-Mobile or any related organizations.
